At Rishi Luxury Herbs & Rishi Food Products, customer satisfaction is our top priority. We take great care in delivering high-quality, hygienically packed products. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return or replacement if:
  • The product delivered is damaged, defective, or leaked.
  • You received the wrong item.
  • The product is expired or has quality issues.
  • You can initiate for a return within 7 days of delivery.
Note: Due to the nature of food and herbal products, we cannot accept returns for opened, used, or partially consumed items unless there is a quality defect.

2. Non-Returnable Items

The following cannot be returned:
  • Opened or used products
  • Products with tampered packaging
  • Products purchased during clearance or special sale
  • Items not in their original condition

3. Refund Process

Once your return request is received and approved:
  • If any refund is approved, we will initiate and credited the refund within 10 days
  • If you paid via Cash on Delivery (COD), refunds may be issued via bank transfer or digital wallet.
Shipping charges (if any) are non-refundable unless the return is due to our error.

4. Replacement Policy

If you prefer a replacement instead of a refund:
  • We will send you a new product at no additional cost after verification.
  • Replacements are subject to product availability.

5. How to Request a Return or Refund

Please contact our customer support team with:
  • Order ID
  • Product name
  • Reason for return
  • Photo/video proof (if applicable)

📩 Email: rishifoodproducts8118@gmail.com

📞 Phone: +91-9031318118

Our team will guide you through the process quickly and efficiently.

6. Cancellation Policy

  • Orders can be cancelled before dispatch.
  • Once shipped, cancellations are not possible, but you may proceed with a return after delivery (as per policy).